Privacy Policy

ClaimGuard is a documentation review tool for home health agencies, operated from Houston, Texas. It checks Medicare paperwork against published federal requirements and shows you what a reviewer would flag — before you submit the claim. Questions about this policy: admin@seniorliving.expert.

Contact information. When you run a free audit, we ask for your name, work email, and agency name. We use it to send you your audit information, follow up about ClaimGuard, and understand who is using the tool. That's it — we do not sell it, rent it, or share it with advertisers.

The documents you submit. When you upload or paste a document, it is sent to our AI provider (Anthropic) for analysis, the results come back to your screen, and the document is discarded. We do not save your documents. They are not stored on our servers, and they are not used to train any AI model.

Payment information. Payments are handled entirely by Stripe. Your card number never touches our servers.

Usage basics. Your browser stores a small counter so the free trial knows how many audits you've used, and a flag so we don't ask for your contact details twice. No advertising trackers, no third-party analytics cookies.

ClaimGuard uses Claude, an AI model from Anthropic, to read your document and compare it against Medicare's published documentation rules. The analysis happens "in-context" — meaning the document exists only inside that single analysis request. When the analysis finishes, the document is gone. Anthropic's API does not use customer data sent this way to train its models.

The AI's findings are suggestions based on published regulations, with the regulation cited so you can verify every finding yourself. The AI never invents clinical facts: where information is missing, it tells you the provider must supply it. You and your clinicians remain responsible for the accuracy of your records.

ClaimGuard currently accepts de-identified documents only. That means before you upload anything, you must remove patient names, medical record numbers, addresses, dates of birth, and any other detail that could identify a patient. De-identified health information is not Protected Health Information (PHI) under HIPAA.

Why this rule exists: HIPAA requires a signed agreement called a Business Associate Agreement (BAA) before a vendor may handle identifiable patient data. ClaimGuard's BAA chain is staged but not yet executed — so until it is, we simply do not accept identifiable patient data. We would rather tell you the truth about this than pretend. When the BAA chain is live, this policy and the Security page will be updated before anything changes.

If you accidentally submit a document containing patient identifiers, the same protections still apply mechanically — the document is not stored and is discarded after analysis — but you should treat it as a reminder to de-identify first. Agencies purchasing their own dedicated copy of ClaimGuard connect their own AI account and can sign their own BAA directly with Anthropic, which keeps patient data entirely inside the agency's own accounts.

We use a small number of well-known services to run ClaimGuard. Each receives only what it needs to do its job:

• Anthropic — analyzes the document during your audit. Does not store it or train on it.
• Vercel — hosts this website.
• Stripe — processes payments.
• Airtable — stores contact records (name, email, agency) for customers and free-audit users.
• Resend — sends login links and service emails.

We never sell your information. We disclose information only if the law requires it.

Documents: not kept at all. Contact records: until you ask us to delete them. Payment records: as long as Stripe and tax law require. Login tokens: 30 minutes.

Email admin@seniorliving.expert at any time to see what contact information we hold about you, correct it, or have it deleted. Unsubscribe links are included in marketing emails. Deleting your contact record does not affect documents — there are none to delete.

If this policy changes in a way that matters — especially anything about document handling or PHI — we will update this page and change the effective date at the top before the new practice begins. This policy is governed by the laws of the State of Texas.